Speaks to your customer in 44 languages
What is Cervito?
Cervito is an AI sales assistant for online stores. The assistant works in your store’s chat, greets visitors, answers product questions, makes recommendations with reasons, compares products and builds bundles, all from your own live catalogue. When a question gets too complex, the conversation goes to your team with the cart and the full transcript.
Cervito is built by founder Attila Szocz and works with Shopify and WooCommerce; Magento 2 can sync the catalogue. In Europe and Latin America, Growth Sharks is the official Growth Partner.
Last updated on 4 November 2026 by Ramón de L’Hotellerie, co-founder of Growth Sharks. Facts and figures: cervito.io.
What can an AI sales assistant do in your online store?
Everything a good salesperson does in the shop, but in your online store’s chat.
Advise and sell
Greets visitors, asks questions, makes recommendations with a reason and puts products straight into the cart.
Compare products
If a customer asks for a comparison, the assistant puts products side by side, with one clear pick and the trade-offs.
Build bundles
Complete-the-look and bundle suggestions that customers can tick on and off themselves. Good for your order value.
Hand over to your team
If a customer asks for a human, or the topic is something like returns, your team gets the conversation together with the cart and transcript.
Coach it like a new colleague
You review conversations, and the assistant suggests its own coaching notes for you to accept, edit or reject.
Prove what it delivers
Five attribution models, cross-device tracking between phone and laptop, and a control group to measure the real conversion uplift.
Plus: time-limited campaigns the assistant actively mentions, and webhooks that pass customer signals on to your other tools.
How do you measure what an AI sales assistant delivers?
With a control group. A share of your visitors, say 10%, doesn’t see the assistant. That gives you a fair comparison of how much more often visitors order with the assistant than without.
Cervito calculates the uplift with a statistical test, including the confidence interval and sample sizes. No inflated claims, just a figure you can show your board.
You also see revenue per attribution model, from last click to models that spread credit across the whole customer journey.
Worked example: 40,000 visitors a month
Fictional example from Cervito, not a customer result
You stay in control, your customer keeps their privacy
Your team takes over when needed
When a customer asks for a human, when in doubt, or for topics you set, such as returns.
Privacy built in
Hosted in the EU. Email addresses, phone and card numbers are masked before the AI sees them, and connections are encrypted with AES-256.
Honest about what isn’t there yet
Cervito publicly lists which features are still in development, so you know exactly what you’re getting.
How much does Cervito cost?
Cervito charges per store, based on the size of your catalogue and the number of conversations. There is no price per user, and new features automatically become available to all customers.
Custom price
All features included, no extra charge per user
Tell us how big your catalogue is and how many visitors you have. You’ll then get a proposal that fits your online store.
Request your custom priceFrequently asked questions about an AI sales assistant
What is Cervito?
Cervito is an AI sales assistant for online stores. In your store’s chat, the assistant advises visitors, compares products and builds bundles from your own live catalogue, and hands complex questions over to your team.
What is the difference between an AI sales assistant and a chatbot?
A regular chatbot gives fixed answers to frequently asked questions. An AI sales assistant knows your current catalogue, asks follow-up questions, gives personal advice with an explanation, compares products and puts them straight into the cart.
What is the difference between Cervito and a chatbot based on ChatGPT?
A general ChatGPT chatbot doesn’t know your store and may mention products you don’t sell. Cervito works with your own live catalogue, stock and prices, puts products straight into the cart and uses a control group to measure how much extra revenue the assistant delivers. Questions the assistant can’t answer go to your team.
How much does Cervito cost?
Cervito charges per store, based on catalogue size and the number of conversations. There is no price per user and all features are included. You get a custom price: get in touch and we’ll make a proposal for your online store.
Which eCommerce platforms does Cervito work with?
Shopify and WooCommerce work fully, including the cart in the chat. Magento 2 syncs catalogue and orders; the cart in the chat is still to come. BigCommerce is planned. Cervito builds other platforms based on demand from online stores.
Does Cervito work with Lightspeed or Shopware?
Not yet. Cervito currently supports Shopify, WooCommerce and Magento 2, and decides the order of new platforms based on demand. If you use another platform, let us know.
Which languages does the assistant speak?
In 44 languages. The assistant automatically detects which language your customer writes in and replies in that language.
How quickly can Cervito go live?
Usually within 24 hours, according to Cervito. The Cervito team imports your catalogue, tunes the assistant to your brand and your own rules, and places the chat widget on your online store. You don’t need a developer for this. Then you switch on the control group to measure the effect on your revenue.
What happens if the assistant doesn’t know the answer?
Then the conversation goes to your team, with the cart and the full conversation attached. That also happens when a customer asks for a human, or for topics you set yourself, such as returns.
How do I measure whether Cervito really brings in more revenue?
With a control group: a share of your visitors doesn’t see the assistant. Cervito compares the order rate of both groups with a statistical test and shows the uplift with a confidence interval.
Is Cervito GDPR-compliant?
Cervito hosts in the EU, masks email addresses, phone and card numbers before the AI processes them, encrypts connections with AES-256 and offers a data processing agreement. Always have your own privacy specialist check this for your situation.
Does the chat widget slow down my online store?
Barely. According to Cervito, the chat widget is about 177 KB compressed, within their own limit of 180 KB. That’s smaller than many product photos on an average online store, so the impact on your page load time is minimal.
Why go through Growth Sharks rather than Cervito directly?
Growth Sharks helps you decide up front which questions the assistant handles itself and which go to your team, and knows the rest of your eCommerce stack. That way Cervito fits in with your customer service and your other tools. You get a contact person who speaks your language, from demo to go-live. You sign the contract directly with Cervito, and our advice is free.
Give your online store the salesperson it’s missing.
What happens after your request:
- 1We get in touch and schedule 30 minutes at a time that suits you.
- 2In the demo you see the assistant in action with products like yours, and what the set-up means for your online store.
- 3You get advice on the plan that fits. Then you decide, with no obligation.